Sandplay Assistant

My data isn't syncing properly

If you're using cloud backup and experiencing sync issues:

• Check your internet connection
• Ensure you're signed in to the same cloud account (Google Drive, iCloud, etc.)
• Try manually triggering a backup/sync from the app settings
• Restart the app

If the problem persists, contact us with details about what data isn't syncing.

The app is crashing or not working properly

Try these troubleshooting steps:

1. Close and restart the app
2. Restart your device
3. Check if there's an app update available in Google Play
4. Update your device's operating system if an update is available
5. Clear the app's cache (Settings → Apps → Sandplay Assistant → Storage → Clear Cache)

If none of these steps resolve the issue, please contact us with details about your device model, Android version, and what was happening when the crash occurred.

How do I request deletion of my data?

To request deletion of your personal data:

1. Email us at support@sandplayassistant.com
2. Include "Data Deletion Request" in the subject line
3. Provide your email address or account identifier

We will process your request within 30 days. Note that some data may be retained in backups for a limited time, or if required by law.

You can also delete your account data directly from within the app if this option is available in Settings.