Sandplay Assistant

How do I restore my purchases?

Premium and session-map packs are linked to your Sandplay Assistant account. The app checks your purchases automatically when it starts and when you sign in. To restore them manually:

1. Sign in with the same Sandplay Assistant account you used for the purchase
2. Make sure the same Google account is active in Google Play
3. Open Settings, tap your current plan and then Restore Purchases

Purchased session maps never expire. If you continue to have issues, contact us at support@sandplayassistant.com with your Google Play order number (it starts with "GPA.").

How do I cancel my subscription?

You can cancel your Premium subscription at any time through Google Play:

1. Open the Google Play Store app on your Android device
2. Tap your profile icon → Payments & subscriptions → Subscriptions
3. Select Sandplay Assistant
4. Tap Cancel subscription

Premium stays active until the end of the current billing period. Session maps you bought as packs stay on your account.

Note: uninstalling the app or deleting your account does not cancel the subscription.

I'm having trouble with payment or my subscription

• Payment not going through: check your payment method in Google Play (profile icon → Payments & subscriptions → Payment methods).
• Charged but Premium or session maps did not appear: make sure you are signed in to the account you bought with, restart the app or tap Restore Purchases (see above). If it still does not appear, email us your Google Play order number.
• Unexpected or unauthorized charges: check your subscriptions in Google Play and contact Google Play Support; please also let us know at support@sandplayassistant.com.

Refunds for Google Play purchases are handled by Google Play.

How do I back up my data or move it to a new phone?

Your clients and sessions are stored only on your device. To keep a copy:

1. Open Settings → Export data
2. Choose a password — the backup file is encrypted with it
3. Save or share the file somewhere safe, away from the phone

On a new or reinstalled phone, use Settings → Import data, pick the file and enter the same password. The password cannot be recovered — without it the file cannot be opened. We never receive the file or the password.

Cloud backup has been discontinued: client data is no longer stored on our servers.

The app is crashing or not working properly

Try these troubleshooting steps:

1. Close and restart the app
2. Restart your device
3. Check if there's an app update available in Google Play
4. Update your device's operating system if an update is available
5. Clear the app's cache (Settings → Apps → Sandplay Assistant → Storage → Clear Cache)

If none of these steps resolve the issue, please contact us with details about your device model, Android version, and what was happening when the crash occurred.

How do I delete my Sandplay Assistant account and data?

In the app (immediate):

1. Open Sandplay Assistant and go to Settings
2. Scroll to Account and tap Delete account
3. Type DELETE to confirm

By email (if you can no longer use the app): write to support@sandplayassistant.com from the email address of your account, with "Data Deletion Request" in the subject. We delete the account within 30 days.

What is deleted: your account and email address, subscription and purchase records linked to your account, your purchased session-map balance, monthly usage counters, any remaining cloud backup, and all clients, sessions and photos stored in the app on that device.

What is kept: records of session-map pack purchases, with your account identity removed, for refunds and store bookkeeping; anonymous technical cost records that contain no personal or session data; and support emails you sent us — ask us and we will delete them too. Google Play keeps its own purchase history under Google's privacy policy.

Deleting your account does not cancel a Google Play subscription — cancel it in Google Play first (Google Play → Payments & subscriptions).

Deleting only some data: clients and sessions can be deleted in the app at any time. To delete other data without deleting your account, email us as described above.